A Comcast Update

I did my last Comcast post on Saturday we again had cable and Internet outages Sunday morning. I then became curious if Comcast kept up with each time I called and reported an outage. So, Brad called and asked. He said we had an outage and asked he they showed all our other calls over the past two weeks. NO - No, they do not keep up with this. I find that wrong. Oh well.

As I think I mentioned I really did not want to change my cable or internet provider. I am not a huge fan of Comcast the company for several reasons but when everything is working I like the services I have.

So, over the past weekend while we were still having issues I was trying to set up a service call. The lady asked me about Sunday between 8 and 11. I said no we will be at church and then we are going to the Titans game. Okay, how about Monday 8-11. Okay. That is my grocery store time but that is okay I just want this over. Either we can make it right or I have to start calling other providers (basically satellite places because Comcast is basically a monopoly here).

Anywho, Sunday I am leaving the Titans game, notice I have a missed call and a message. We are sorry that we could not complete your service call but since you were unavailable we will have to reschedule. WHAT!!!!!!!!!!!!!!!!!!!

So, I call and try very hard to contain my frustration and she schedules me from 10-12 on Monday. Guess when the cable guy called the next morning? 9:30 Let me tell you what fresh air Richard was. He finally explained why everything was happening and also told me that it was a lot of people not just me. Maybe the customer service people did not know that. I will reiterate that most of the people were friendly they just did not have either the knowledge or the power to make me feel helped.

So, there was a light pole that was hit a while back and when it was fixed and the cable around it fixed apparently something was right but they did not know that until the temperature dropped. People those are facts that I can understand. He said it should be fixed yesterday. It wasn't as cold last night but our cable and internet seem to be okay. My fingers are crossed... I know I should just go order some Amazon books and give up the TV all together but I can't, not yet.